An MST Steel customer called in panic on a Saturday morning. The day before they were supposed to receive a resupply of steel from a local resupply company, however their delivery never arrived. The customer creates automotive products using assembly lines, and were closing some of their assembly lines if they did not have parts to ship out by their deadline in the afternoon of the same day.
MST Steel was able to prioritize the processing of the steel the customer required, shipping it to them where it arrived early on that Saturday afternoon. The customer was then able to successfully produce their automotive parts, meet their deadline, and avoid a costly shutdown.